HESLB/QMS/QM/QP/REV 1
The Higher Education Students’ Loans Board (HESLB) is mandated to provide financial assistance to eligible students who have secured admission to accredited tertiary education institutions but lack the financial capacity to meet the costs of their education. Furthermore, the Board is entrusted with the collection and recovery of due loans from beneficiaries and the management of recovered funds as a revolving fund to ensure the sustainability of its operations.
HESLB is committed to delivering quality services that ensure customer satisfaction through accountability, customer focus, teamwork, equity, and compliance with applicable legal and regulatory requirements.
To achieve its commitment to continual improvement, the Board maintains professionalism, promotes innovation, and continually improves the effectiveness of its Quality Management System to enhance service delivery and stakeholders’ confidence.
Name: Dr. Bill M. Kiwia
EXECUTIVE DIRECTOR
Date 24TH APRIL, 2026
Effective Date: May 2026
